Price: ~~$24.95~~ - $17.84
(as of Dec 11, 2025 17:13:11 UTC – Details)

Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.

Publisher ‏ : ‎ CreateSpace Independent Publishing Platform
Publication date ‏ : ‎ March 15, 2013
Language ‏ : ‎ English
Print length ‏ : ‎ 222 pages
ISBN-10 ‏ : ‎ 1480291412
ISBN-13 ‏ : ‎ 978-1480291416
Item Weight ‏ : ‎ 13.8 ounces
Dimensions ‏ : ‎ 6 x 0.5 x 9 inches
Best Sellers Rank: #2,069,605 in Books (See Top 100 in Books) #231 in Business Insurance (Books)
Customer Reviews: 4.3 4.3 out of 5 stars (16) var dpAcrHasRegisteredArcLinkClickAction; P.when(‘A’, ‘ready’).execute(function(A) { if (dpAcrHasRegisteredArcLinkClickAction !== true) { dpAcrHasRegisteredArcLinkClickAction = true; A.declarative( ‘acrLink-click-metrics’, ‘click’, { “allowLinkDefault”: true }, function (event) { if (window.ue) { ue.count(“acrLinkClickCount”, (ue.count(“acrLinkClickCount”) || 0) + 1); } } ); } }); P.when(‘A’, ‘cf’).execute(function(A) { A.declarative(‘acrStarsLink-click-metrics’, ‘click’, { “allowLinkDefault” : true }, function(event){ if(window.ue) { ue.count(“acrStarsLinkWithPopoverClickCount”, (ue.count(“acrStarsLinkWithPopoverClickCount”) || 0) + 1); } }); });

-28%