The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope

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(as of Dec 13, 2025 09:41:18 UTC – Details)

The Seven Principles of Professional Services details the prerequisite knowledge that every consultant must master when delivering complex professional services. Coupled with the author’s and his industry colleagues’ real life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success. If you have been a consultant for ten minutes or ten years, this book will help you assess how well you deliver your service today and enable you to identify ways to elevate it in the future. Doing so will benefit your customer, your firm and your career.

Publisher ‏ : ‎ PS Principles
Publication date ‏ : ‎ December 3, 2014
Edition ‏ : ‎ 1st
Language ‏ : ‎ English
Print length ‏ : ‎ 260 pages
ISBN-10 ‏ : ‎ 0986210706
ISBN-13 ‏ : ‎ 978-0986210709
Item Weight ‏ : ‎ 7.4 ounces
Dimensions ‏ : ‎ 6 x 0.65 x 9 inches
Best Sellers Rank: #642,592 in Books (See Top 100 in Books) #73 in Consulting
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